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#4338ca)}.faq-chevron{flex-shrink:0;color:#94a3b8;font-size:14px;margin-top:4px;transition:transform .2s ease}.faq-accordion-item.open .faq-chevron{transform:rotate(180deg)}.faq-accordion-panel{padding:0 4px 18px;margin-top:-4px}.faq-accordion-panel p{margin:0;font-size:14px;line-height:1.6;color:#475569}.faq-cta-band{margin-top:8px;padding:36px 24px 40px;border-radius:16px;background:var(--portal-primary, var(--brand-primary-strong, #2537c6));color:#fff;text-align:center;box-shadow:0 10px 36px #0f172a26}.faq-cta-icon{font-size:28px;opacity:.95;margin-bottom:8px}.faq-cta-band h2{margin:0 0 10px;font-size:1.35rem;font-weight:700}.faq-cta-band>p{margin:0 auto 24px;max-width:420px;font-size:.95rem;color:#ffffffe6;line-height:1.5}.faq-cta-actions{display:flex;flex-wrap:wrap;gap:12px;justify-content:center;align-items:center}.faq-cta-primary{padding:12px 22px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;border:2px solid #fff;background:#fff;color:var(--portal-primary, 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0;font-size:.95rem;color:#ffffffe6;line-height:1.45;max-width:560px}.report-issue-form-card{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:24px 24px 20px;box-shadow:0 4px 24px #0f172a0f}.report-issue-banner-error{margin-bottom:16px;padding:12px 14px;border-radius:10px;background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;font-size:14px}.report-issue-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px 32px;align-items:start}.report-issue-col{display:flex;flex-direction:column;gap:0}.report-issue-label{display:block;margin:16px 0 8px;font-size:14px;font-weight:700;color:#111827}.report-issue-label:first-child{margin-top:0}.report-issue-label--inline{margin-bottom:10px}.report-issue-req{color:#dc2626;font-weight:700}.report-issue-input,.report-issue-textarea{width:100%;box-sizing:border-box;padding:12px 14px;border:1px solid #e5e7eb;border-radius:10px;font-size:14px;background:#f3f4f6;color:#111827;transition:border-color .15s ease,background .15s 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ease}.report-issue-priority-btn:hover{border-color:#d1d5db}.report-issue-priority-btn.active{background:var(--portal-button-primary);border-color:var(--portal-button-primary);color:#fff}.report-issue-dropzone{border:2px dashed #cbd5e1;border-radius:12px;padding:28px 16px;text-align:center;background:#f8fafc;cursor:pointer;transition:border-color .15s ease,background .15s ease}.report-issue-dropzone:hover,.report-issue-dropzone.active{border-color:color-mix(in srgb,var(--portal-primary) 45%,#cbd5e1);background:color-mix(in srgb,var(--portal-primary-soft, #e8ecff) 35%,#f8fafc)}.report-issue-upload-icon{display:block;margin:0 auto 10px;font-size:32px;color:#64748b}.report-issue-dropzone strong{display:block;font-size:14px;color:#1e293b;margin-bottom:4px}.report-issue-dropzone span{font-size:12px;color:#64748b}.report-issue-file-input{position:absolute;width:0;height:0;opacity:0;pointer-events:none}.report-issue-browse{margin-top:12px;align-self:flex-start;padding:10px 18px;border-radius:10px;font-size:14px;font-weight:600;border:none;cursor:pointer}.report-issue-file-list{list-style:none;margin:12px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}.report-issue-file-list li{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:13px;color:#374151;padding:8px 10px;background:#f3f4f6;border-radius:8px}.report-issue-file-list button{border:none;background:none;color:#dc2626;font-size:12px;font-weight:600;cursor:pointer}.report-issue-actions{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid #e5e7eb}.report-issue-cancel{padding:12px 22px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;border:none}.report-issue-submit{padding:12px 24px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;border:none}.report-issue-submit:disabled{opacity:.65;cursor:not-allowed}.report-issue-tips{margin-top:24px;padding:20px 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#e5e7eb;border-radius:16px;padding:22px 24px 24px;box-shadow:0 4px 24px #0f172a0f}.cst-preview-card{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:20px 20px 22px;box-shadow:0 4px 24px #0f172a0f;position:sticky;top:12px}.cst-form-title{margin:0 0 18px;font-size:1.1rem;font-weight:700;color:#0f172a}.cst-banner-error{margin-bottom:16px;padding:12px 14px;border-radius:10px;background:#fef2f2;border:1px solid #fecaca;color:#b91c1c;font-size:14px}.cst-label{display:block;margin:16px 0 8px;font-size:14px;font-weight:700;color:#111827}.cst-label:first-of-type,.cst-form-title+.cst-label{margin-top:0}.cst-req{color:#dc2626}.cst-input,.cst-textarea{width:100%;box-sizing:border-box;padding:12px 14px;border:1px solid #e5e7eb;border-radius:10px;font-size:14px;background:#f3f4f6;color:#111827}.cst-input:focus,.cst-textarea:focus{outline:none;border-color:color-mix(in srgb,var(--portal-primary) 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0;padding:10px 18px;border-radius:10px;font-size:14px;font-weight:600;border:none;cursor:pointer}.cst-file-list{list-style:none;margin:12px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}.cst-file-list li{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:13px;color:#374151;padding:8px 10px;background:#f3f4f6;border-radius:8px}.cst-file-list button{border:none;background:none;color:#dc2626;font-size:12px;font-weight:600;cursor:pointer}.cst-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:12px;margin-top:24px;padding-top:20px;border-top:1px solid #e5e7eb}.cst-cancel{padding:12px 22px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;border:none}.cst-submit{display:inline-flex;align-items:center;gap:8px;padding:12px 22px;border-radius:10px;font-size:14px;font-weight:600;cursor:pointer;border:none}.cst-submit:disabled{opacity:.65;cursor:not-allowed}.cst-preview-title{margin:0 0 18px;font-size:1.05rem;font-weight:700;color:#0f172a}.cst-preview-field{margin-bottom:14px}.cst-preview-inline{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.cst-preview-label{display:block;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#64748b;margin-bottom:6px}.cst-preview-inline .cst-preview-label{margin-bottom:0}.cst-preview-value{font-size:14px;color:#0f172a;padding:10px 12px;background:#f3f4f6;border-radius:10px;border:1px solid #e5e7eb}.cst-preview-value--mono{font-weight:700;color:var(--portal-primary, var(--brand-primary-strong, #2537c6));font-family:ui-monospace,monospace}.cst-preview-subject{margin:0;font-size:13px;line-height:1.45;color:#334155}.cst-badge{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:999px;font-size:12px;font-weight:600}.cst-badge-dot{width:8px;height:8px;border-radius:50%;background:var(--portal-primary, var(--brand-primary, #2563eb))}.cst-badge--status{background:#dbeafe;color:var(--brand-primary-strong, #1e40af)}.cst-badge--normal{background:#fef3c7;color:#b45309}.cst-badge--low{background:#f1f5f9;color:#475569}.cst-badge--high{background:#ffedd5;color:#c2410c}.cst-badge--urgent{background:#fee2e2;color:#b91c1c}.cst-badge--response{background:#d1fae5;color:#047857}.cst-preview-info{margin-top:18px;padding:14px 14px 14px 16px;border-radius:12px;border:1px solid #bfdbfe;background:#eff6ff;display:flex;gap:12px;align-items:flex-start}.cst-preview-info-icon{flex-shrink:0;color:var(--portal-primary, var(--brand-primary, #2563eb));font-size:20px;margin-top:2px}.cst-preview-info p{margin:0;font-size:13px;line-height:1.55;color:#1e3a5f}@media (max-width: 1024px){.cst-layout{grid-template-columns:1fr}.cst-preview-card{position:static;order:-1}}@media (max-width: 640px){.cst-row-2{grid-template-columns:1fr}.cst-hero{border-radius:0 0 12px 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